In case the FAQ and the forum couldn't give you an answer, our support will assist you by using
the following contact formular. In order to provide quick and competent help, please give us detailed
information about the following issues:
What is you order number?
What is your concrete question or problem?
Describe exactly how problems affect the program flow. Screenshots may help us.
Give detailed information about: UltraMixer version (e.g. UltraMixer Professional 2.1.2), operating system,
memory size, music formats, ...
We speak speak English and German.
inquiries from Professional and Basic users will be answered in 3 days (very often in 1 day)
inquiries from Free users will be answered in max. 7 days.
For those who need a very fast answer there is a telephon hotline: 0900-1179856-01 (69 Cent/minute, probably different from mobil phones)
We speak English and German. +44 8709 745090
(Monday—Friday 08:00—18:00 GMT)
„Great Support! Your instructions worked a treat. If I ever want to become a DJ, I would go no further than Ultramixer,
Great product. Thank you very much.“ (Bob C.)