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In which area do you need support?

Please choose in which of the following areas do you need support. The appropriate help will be shown afterwards.

Support for ordering & payment procedures

All transactions will be handled securely by our partner ShareIt!. For support in ordering and payment matters please visit the customer care center of our service partner ShareIt!

We provide the following payment options:

  • Credit card (MasterCard, Visa, American Express, JCB, Diners Club, Solo/Switch/Maestro (only if issued in UK)
  • Bank / Wire Transfer
  • PayPal
  • Giropay (online wire transfer)
  • Check
  • Cash - Prepayment
  • iDEAL (Netherlands)

Support for handling & installation of UltraMixer

Step 1: FAQ / Forum

Do you have any question or problem with UltraMixer? First have a look here:

Step 2: UltraMixer Support Team

In case the FAQ and the forum couldn't give you an answer, our support will assist you by using the following contact formular. In order to provide quick and competent help, please give us detailed information about the following issues:
  • What is you order number?
  • What is your concrete question or problem?
  • Describe exactly how problems affect the program flow. Screenshots may help us.
  • Give detailed information about: UltraMixer version (e.g. UltraMixer Professional 2.1.2), operating system, memory size, music formats, ...

We speak speak English and German.

Support-Plan:
  • inquiries from Professional and Basic users will be answered in 3 days (very often in 1 day)
  • inquiries from Free users will be answered in max. 7 days.
  • For those who need a very fast answer there is a telephone hotline: +44 8709 745090 (Monday—Friday 08:00—18:00 GMT)
04/20/2014, 02:38  
Subject:  
Product:  
Concern:  
Name:  
(Order no.:)  
Email:  
   
Support Hotline
We speak English and German.
+44 8709 745090
(Monday—Friday
08:00—18:00 GMT)

Comments
„the best piece of dj software ive used“ ()

Versions
Stable:
UltraMixer 4.0.4
(03.12.2013)
UltraMixer 3.2.0.1
(03.12.2012)
UltraMixer 2.4.6
(12.09.2011)
Preview:
UltraMixer 4.0.5 RC4
(07.02.2014)
UltraMixer 3.2.1 RC3
(02.07.2013)
UltraMixer 2.4.7 RC2
(25.07.2012)
SampleDecks 3.0.2 RC5
(10.04.2014)

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